The blog of Elena Menéndez
Posts tagged chartership
CILIP’s draft Body of Professional Knowledge and Skills
Apr 29th
As part of their Future Skills Project, CILIP has recently invited members to feed back on the first draft of the revised Body of Professional Knowledge and Skills. I have already submitted my comments using the online form, but I thought it would be useful to spend a little longer reviewing the document.
The proposed BPKS clearly tries to address the problems attributed to its predecessor, often criticised for being woolly and impractical. I certainly think it is a step in the right direction. The coverage is good and I like the matrix approach. It is obvious that CILIP have tried very hard to accommodate everyone and everything into this framework. Perhaps that is the problem with this draft: it is trying too hard not to miss anything. In fact, the introductory text on the consultation page is a bit of a give-away:
This consultation aims to identify any gaps and gauge opinion on whether the subject headings we have included are the right ones.
I did not find any gaps (although I am by no means an expert on some of the wheel wedges). For me, the issue was that there were far too many strands, too many headings and subheadings and quite a lot of repetition. Even without the descriptions, the list of “skills” is far too long.
If the new BPKS wants to become the standard competence framework the information industry, it needs to be, first and foremost, usable. It should communicate, pretty much at a glance, where you are as a professional, and what steps you need to take in order to move forward in your chosen career path. It also needs to work on variety of professional environments. In my opinion, making it too specific is a mistake and I believe there are some things that should be addressed.
- Soft skills: I see no point in having a section on communication skills. They are important, yes, but they do not define what we do. I feel the same about research skills or information synthesis competences (collating, abstracting, summarising…) These are common to professionals in most fields and the BPKS should focus on what differentiates library and information professionals from everyone else. I’m not even sure that the sections on ‘Professional confidence’ and ‘Leadership’ are necessary. Most of the headings in these areas are behaviours rather than skills, and they can be covered by the level of competence.
- Tools and technologies: I think there is too much detail about understanding technology and using certain tools. An information professional should be able to pick and choose the most relevant tools at the time, whether it is a thesaurus or social media or something we haven’t yet heard of. Listing particular names is only going to date the document and make it more difficult to maintain. At most, they should be included as examples, nothing else.
- Core skills and duplication: As I mentioned above, I did notice quite a lot of repetition across the document. For example, ‘evaluation’ and ‘financial management’ appear in more than one place and section 12 (strategic planning) ends up as a replica of section 11 (resource management). There are also strong connections between sections that could be merged together, e.g., section 8 (marketing and customer focus) is really a subset from 9 (service design). I think more could be done to distill the core skills that define the profession. Tina Reynolds makes an interesting point about giving a whole wedge of the wheel to Records Management (RM). My feeling is that although in some cases RM is very specialised and separate field, other times (or perhaps it would be better to say in some organisations) it is closely intertwined with information management and perhaps even librarianship. As someone who has worked for many years in hybrid role, I know very well how blurry the edges of professional areas can be. I am in favour of better definition of professional boundaries, because it provides clarity and helps people find support networks, but it has to be done in a way that is flexible enough to accommodate these role discrepancies. Perhaps a solution would be to focus not so much on the label, but on the tasks that record managers do, e.g. content creation, management and disposal. These are skills that are required outside strict RM.
- Self-assessment: The BPKS has a table linking qualifications, knowledge and skills, and competence level. However, professional competence is not just determined by qualifications and the skills definitions are quite woolly, which means the whole thing is too vague and subjective to be useful. Working through the toolkit and scoring oneself should be straightforward and consistent.
Neat solutions
Complex as it must be to come up with a solution that is concise, flexible and usable, I believe it can be done. I have read blogs drawing parallels to skills frameworks in other professions, e.g., law, surveying or health, but there are other examples that are much closer to home.
The Government Knowledge and Information Management (GKIM) Professional Skills Framework is one of them. CILIP have obviously used this framework to inform the new BPKS. It is referenced at the end of the draft and the section on “Using and exploiting knowledge and information” has been added pretty much verbatim. The framework clearly defines four categories with a business, user, process or compliance perspective. It also specifies four competency levels: practitioner, manager, leader and strategist.
Our IT department is currently being mapped to the Skills Framework for the Information Age (SFIA). The BCS (Chartered Institute of IT) also uses SFIA (branded SFIAPlus) as the basis for their career framework for IT professionals. SFIA is divided in six strands: strategy and planning; business change; solutions development and implementation; service management; procurement and management support; and client interface. And it has seven competence levels: follow; assist; apply; enable; advise; initiate/influence; and set strategy/inspire.
What I like about these frameworks is that they are manageable and very easy to interprete. They clearly identify professional pathways and link career stage to competence level, addressing the issue of consistent self-assessment quite effectively. In both cases, there is additional documentation fleshing out the detail, but even without it, I would be quite happy using tools like these to explain where my role fits in the big scheme of things.
I really hope the consultation process provides CILIP with useful feedback that allows them to address the remaining issues and come up with a solid solution. Oh, and I understand the consultation is still open until the end of Sunday 29th April, so if you still haven’t had your say, you better hurry up and send your feedback before midnight!

Collaborating on creative work
Dec 3rd
Last month I spent some time working on a creative project, with the aim of producing promotional materials to publicise the library at an upcoming Plymouth University event. Nothing particularly unusual there – this was within the realms of my fairly open role. What is interesting about it is that despite a really tight deadline and working with a group of very busy colleagues, the whole process went really well. This made me think that it would be worthwhile spending some time deconstructing what happened and seeing what lessons I can learn for the future.
The brief
To kick start the ‘task’ – I won’t call it project because we didn’t really have the time to go into proper planning – we had an initial meeting that involved representatives from each library team. The meeting was useful in understanding what was required, exploring some options and deciding that we’d produce some posters and a video or automated presentation. In other words, it gave us the brief for the work we had to do. As the group was large, and some admitted not to have an interest on getting hands-on with the design, a smaller sub-group was tasked with coming up with ideas for the posters.
The brainstorm
Three colleagues and I set out to brainstorm for a couple of hours. After ensuring we all were clear about the brief, we started exploring the topic we wanted to promote. I made a deliberate decision to take on the role of facilitator, even if it was at the expense of offering fewer ideas. My colleagues are closer to the service provision than I am and I felt they would have plenty to contribute. While they talked, I jotted down their thoughts and, depending on the situation, I asked questions to clarify, expand or focus their ideas. I also kept an eye on the clock so we had sufficient time to reorganise our thoughts and come up with a few concepts that would represent the message we wanted to communicate. I did have to work hard at staying in the ‘facilitator zone’ and every now and then I chipped in with my two-pennies-worth, but overall, it worked really well. Best of all, we came up with a concept that everybody liked and was a true collaborative proposition, the result of bouncing ideas off each other and then capturing the essence of what was being said. I think this was achieved by having someone who was keeping an eye in the whole picture – in this case that was me, though it could have been anybody else. I’m not saying that it couldn’t be done without a facilitator, but I think it would have been more difficult.
Putting it together
Now that we had our mind-maps and sketches, we set out to translate them onto paper. Due to the tight deadline, I worked on the poster drafts alone, but having the material from the workshop made my life so much easier. With the presentation we used a collaborative approach again, although this time in a sequential way: I set the original template and my colleagues enhanced it by adding more content.
Feedback, deadlines and editorial control
We sought feedback from the ‘briefing team’ after the brainstorm and before the posters were sent to print. There wasn’t time to hang about so we had to set really harsh turnaround times for comments. Despite their other commitments, most people replied straight away or shortly after receiving the feedback request. And the responses seemed to be very focussed, possibly because people understood we didn’t have time for many changes and they concentrated on what really mattered to them. There were some differences of opinion, but the ‘design team’ decided to only make changes to the proposal if the majority was in agreement. This allowed us to move really fast from that point on and get all the materials ready on time. Although we received good feedback from various sources, interestingly, at the end of the process we felt that even if the materials hadn’t been that successful, it wouldn’t matter so much. They were only ideas; we could use them today and ditch them tomorrow.
Lessons learnt
So this is what I think I have learnt from the exercise:
- You need a brief and everyone to be clear about what it is. Very often people come to projects with different ideas or expectations. The library managers getting together and deciding what they wanted was a crucial part in the success of this task.
- Although I said earlier no planning was done, by that I meant ‘planning’ in project management terms. Clearly you do need to sort out a timeline and make sure everyone is clear about their role and deadlines.
- Creative brainstorms may not work with a large group
- Creative brainstorms work better with someone facilitating
- Deadlines focus the mind and help you and others concentrate on what is important.
- Work in beta – there are some lessons to be learnt from agile development. We increasingly work with fewer resources and more demands. We need to readjust our expectations and be able to deliver outputs that are not perfect, but they are good enough. I’ve been involved in this kind of work in the past, where drafts have been around for months. In this case, because there wasn’t time to mess around, we made ‘executive decisions’ and it worked. I wouldn’t recommend this approach for everything, but at the end of the day, a poster is just a poster. If people don’t like it, we can bin it and start again.
What next?
Obviously we don’t always have the opportunity to try things out and see what happens, but I really think we could be more agile in the way we produce content and resources. Something else that would have helped us to speed things up – and saved a lot of angst when trying to evaluate and act on the feedback received from colleagues – would have been to ask the ‘briefing team’ who had ultimate editorial control. It is quite frequent for projects and tasks in our department to have many stakeholders and/or sponsors. This slows down decision making and reduces the chances of a quick turnaround. Having a single person who is responsible for saying yes or no to a design, even if they take advice from others, could be a huge improvement.
I feel that it would also be useful to turn experiences like this into some guidance that people could follow when faced with a similar task. I’m certainly hoping that by sharing my thoughts with others, we can perhaps improve the way we handle creative work as a team.

Reflections of an analytic mind
Dec 1st
Some months ago I blogged about my take on reflective practice. Since then I have been doing a lot of thinking around the topic, mostly because I have started to put together my CILIP Chartership portfolio and demonstrating that I am a reflective practitioner is a key part of the process. After staring at several blank pages, wondering how to start writing reflectively I realised that, before I could go any further, I needed to get a better sense of what my reflective style is.
I reflect, therefore I am
I say this because ‘I know’ I have a reflective style. As explained in my previous post, reflecting comes naturally to me, and this has been confirmed by feedback from others, in various situations, both at work and in education. Whenever I take a learning styles questionnaire, invariably I come up as reflector-theorist-pragmatist in fairly equal parts – my activist is lagging well behind. Why then, am I finding it difficult to write a reflective blog? In part, I guess, it’s lack of practice but there is more to it than that. I started blaming it on the way my mind works and the way I have been trained to think like a scientist.
And then it just dawned on me that having an analytical mind doesn’t stop me from engaging in reflective practice, in fact, it should be quite the opposite.
Doing it like a boffin
It seems to me that the social disciplines have claimed ownership of reflective practice, when in fact scientists do this all of the time. As a scientist, reflecting is a quick cyclical operation. Look back to those days in the chemistry lab. Following a procedure for an experiment, you were told to observe and write copious notes. What happens, can you explain the reaction? What would happen if you repeated it in different conditions? Can you improve the yield? This experiential learning – which also forms the basis of scientific research – relies heavily on reflective practice.
In my previous life as a research chemist I had to do this all the time and I learnt most of the key skills that still serve me well today: attention to detail, analytical and organisational skills, problem solving, and creative thinking amongst others.
The big difference between the pure science and social science approach to reflection is that the former works only with hard facts, whereas the latter is happy to bring in a subjective perspective. I think it could also be said that the reflective practice cycle in hard science happens faster and in smaller increments. That’s how I learnt to apply my analytical mind in the lab: observe problem, hypothesise solution, apply solution, observe reaction, prove or disprove hypothesis and continue this cycle until a theory could be established. By repeating this process it became, not just a way of conducting lab experiments, but also the way in which I operate and approach every learning experience.
Way forward…
There are good and bad news here. On the positive side, I think this reinforces even more the extent of my reflective nature. On the down side, it tells me that I have become so used to my own version of the reflective cycle, that it is difficult for me to externalise it.
What I think I need to do is follow this same process but slow it down so there is more room for the subjective observations to emerge. I also feel that I should not be afraid to use description mixed with my reflection. Much of the advice you get about writing reflectively says to avoid description and that has been worrying me, because I realise I do have a tendency to describe facts (that analytical mind again). However, taking a look at my old lab books, which are in a way the ultimate log, I realised that writing down the facts allows me to review them, draw conclusions and build solutions. Deep down, I’m always going to want something ‘solid’ behind what I say. It’s what makes me who I am, and if accepting that helps me to move forward and find my reflective writing voice, I think I may be onto something.
CILIP Career Development Group National Conference: ‘The Practical Professional’
Nov 21st
Today I attended the CDG National Conference in Bristol. It was a small but very well organised event, which mostly ran like clockwork. Congratulations to the organisers!
Apparently the presentations will be available from the event website at the end of the week so, rather than doing a session-by-session review, I thought I’d focus on what for me were the main themes of the day.
Job losses, restructures, budget cuts…
There is not getting away from the fact that many librarians have been having a tough time lately. Several presenters drew on their experience to come up with their own survival guide. I’d sum up their advice like this:
- Every challenge is an opportunity – make the most of it.
- Be prepared: look ahead, take in the environment. How are social or economic changes likely to affect your role or your organisation?
- Keep reviewing what you do. In terms of service, why are you doing what you do? Does it align with the users’ needs? With organisational objectives? What is the impact? From a personal point of view, be a reflective practitioner, gather evidence of your work, continue to build your CV so you have it ready if you need it. This fits in with the philosophy of the Chartership process.
Career moves from sector to sector
Clearly, career moves are no longer just the result of a desire to try something new. Instead, they have become a necessity for some colleagues forced out of their jobs by redundancy. With opportunities shrinking in some sectors, information professionals are trying out new avenues and this is what I gleaned from their advice:
- Core skills are valuable and transferable. Review what you have and make sure you target the new sector effectively by highlighting and, if necessary, explaining relevant skills.
- There is plenty of crossover between sectors, but also big differences, so do your research before jumping in. Be flexible but know your goals and decide how much you want to compromise.
- Soft skills are very important. Several people mentioned that it was their non-librarian skills that got them their new job. I thought that was very interesting and matching what I have been reading / seeing in other professions (e.g., information technology, workforce development).
Personal development is a must!
Everyone attending the CDG conference should know this already but there is no harm in saying it one more time:
- We need to keep learning and developing, regardless of environmental conditions. Phil Bradley gave the example of someone saying they couldn’t be bothered with Google+ because it was “another thing to learn”. Ahem!… That’s what we do, isn’t it?
- Various speakers mentioned the importance of knowing yourself, your goals, your interests, your beliefs and tailoring your development accordingly. This is often overlooked, but very sound advise – you are much more likely to succeed doing something that is already in your nature.
- Similarly, I liked the concept of reviewing your career looking for patterns, do you gravitate towards roles that have similar tasks? If so, why?
Networks
The importance of the network, both as a source of professional advice and peer support, was also highlighted throughout the event. In an impassioned talk about the role of social media in libraries, Phil Bradley said that networks are not only becoming virtual, but also replacing websites and traditional search engines as sources of information. People are the new authority and info pros should make sure they are perceived as credible sources. I have some qualms about this premise, but they probably belong on a different post.
The event gave plenty of opportunity for networking action, particularly with lunch being followed by a speed-dating “game”. I have to be honest, this would not normally be top of my list of fun ways to spend an afternoon (I’m being polite). So I was very surprised to find the activity a) an interesting – and dare I say fun!? – way of meeting others and learning what they do, and b) the easiest “networking game” I have done for quite some time. This was helped, I think, by the feeling that I was talking to like-minded individuals – perhaps I am more of a “librarian” than I had thought! I also noticed – and others agreed – that explaining roles got easier as we moved from one group to another and refined the information we passed on. This reinforced an idea I have been toying with for a while: I need to write down a “mini job description” that I can draw upon quickly and easily so I can answer properly when someone asks what I do!
All in all, a good day and a great chance to hear about the varied roles librarians play and all the weird and wonderful paths that lead to becoming an information professional. I didn’t hear anything completely new, but that is good news, as it goes to show how good my organisation is at engaging in staff and service development.